Frequently asked questions (FAQ)
Have a question? Below you’ll find answers to the most common questions we receive. If you need extra help, reach out to us anytime at info@strayle.com
Shipping & Delivery
1. Do you offer free delivery within Australia?
Yes, we provide complimentary standard shipping Australia-wide on all orders. Each parcel is securely packaged to ensure safe arrival.
2. Can I ship to parcel lockers or PO boxes?
Currently, we ship to residential and business addresses only. Parcel lockers and PO boxes are not supported at this time.
3. What are your average delivery timeframes?
Orders submitted by 6:00 PM (GMT+10 Sydney) on weekdays are processed within 1–2 business days. After dispatch, transit typically takes 5–7 business days, depending on your location. Please allow extra time during peak periods.
Total expected timeframe: 6 to 9 business days, including processing
4. How do I track my parcel?
You will receive an email with a tracking number once your order ships. You can follow the delivery progress via our Order Tracking page.
5. Which carriers do you use?
We ship with trusted Australian delivery services such as Australia Post, CouriersPlease, and other reliable partners.
6. My package hasn’t arrived—what should I do?
First, check the tracking link from your shipping confirmation email. If no update is available or the parcel appears delayed, contact us at info@strayle.com. If the parcel is lost, we’ll either resend it or issue a full refund.
7. What if my item arrives damaged?
If your parcel arrives with visible damage, please email info@strayle.com. within 7 days. Include your order number and clear photos of both the item and its packaging. We’ll resolve it quickly.
Returns & Refunds
8. How do I initiate a return?
If your purchase isn’t quite right, contact info@strayle.com within 30 days of delivery. Items must be in original, unused condition with all tags and packaging intact.
9. When can I expect my refund?
Refunds are processed within 7 business days of receiving and inspecting your returned item. You’ll get an email confirmation once the refund is finalised.
10. Who pays for return postage?
We cover return shipping for faulty, incorrect, or damaged items. For change-of-mind returns, the customer is responsible for postage. Always contact us before returning any items.
Privacy & Security
11. Is my personal data secure?
Yes — we use SSL encryption to safeguard your personal and payment information. We never store card details, and we do not share your information without consent.
12. Do you share my data with other companies?
No. We never sell or distribute your personal data. Your information is used strictly to process orders and offer support. See our Privacy Policy for more information.
Payments
13. What payment methods are accepted?
We securely accept the following:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- Paypal
- Visa
14. What currency are orders charged in?
All orders are processed in AUD ($ – Australian Dollars). If you’re using an international card, your bank may charge conversion fees.
15. Is your checkout secure?
Absolutely. All transactions are protected using SSL encryption to ensure safe and secure payment processing.
16. How do I know my payment went through?
Once your payment is confirmed, you’ll receive an order confirmation via email. Didn’t see it? Check your spam folder or contact our support team.
17. What should I do if my payment fails?
Double-check your card details and available funds. If the issue persists, try another payment method or contact your bank. Still need help? Email info@strayle.com and we’ll assist you.
Contact information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
E-mail Address: info@strayle.com
Phone number: +31610652149
Contact form: Contact page
We thrive to respond within 24 hours during our opening hours.
Business name: Strayle
Address: 4 Britannia Ave, Burwood, NSW 2134, Australia
Customer service available hours
Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+10 Sydney)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+10 Sydney)