Payment Policy
Payment Policy – Strayle Australia
At Strayle, we’re committed to making your shopping experience simple, secure, and worry-free. This page outlines how payments are handled when you shop with us.
Accepted Payment Methods
We currently accept the following payment options at checkout:
- American Express
- Apple Pay
- Google Pay
- Mastercard
- Paypal
- Visa
Payment Currency
All transactions on our site are processed in Australian Dollars (AUD). If you’re using a card issued outside Australia, your bank may apply conversion fees. Please check with your card provider for any additional charges that may apply.
When You Will Be Charged
Your payment will be charged immediately upon order confirmation. Orders will only be processed and shipped once full payment has been successfully received.
Secure Transactions
All payments are handled via encrypted, secure gateways to protect your financial and personal details. For your safety, we do not store any payment information on our servers once the transaction has been completed.
Payment Problems
If your payment is declined or unsuccessful, please verify your card details or try another payment method. If the issue continues, you're welcome to contact us at info@strayle.com for assistance.
Fraud Prevention
To keep your shopping experience safe, we may carry out additional verification checks for unusually large or suspicious orders. If further information is required, we’ll get in touch with you directly using the contact details you provided at checkout.
Need More Info?
For shipping times, view our Shipping & Delivery Policy
For returns and refunds, see our Return Policy
To understand how we handle your personal data, visit our Privacy Policy and Cookie Policy
For general queries, please check our FAQ page or review our Terms of Service
Contact information
Any questions or just like to talk to us? Please don't hesitate to contact us via:
E-mail Address: info@strayle.com
Phone number: +31610652149
Contact form: Contact page
We thrive to respond within 24 hours during our opening hours.
Business name: Strayle
Address: 4 Britannia Ave, Burwood, NSW 2134, Australia
Customer service available hours
Operating Hours (Monday to Friday):
09:00 AM to 18:00 PM (GMT+10 Sydney)
Operating Hours (Saturday to Sunday):
10:00 AM to 16:00 PM (GMT+10 Sydney)